I want to take the time to tell you what good customer service I received from an employee of Atlantic Financial Federal Credit Union. Their employee called me back, spoke to me about my AFFCU car loan and handled everything in a kind and personable matter. Not only that but she transferred the money back to my account due to the double payment and adjusted my due date so that it would be more convenient for me. She did a great job in analyzing the account and understanding the situation completely before drawing a conclusion. Thanks for your time and effort. I have been a loan officer myself for the last three years and it was a nice to see how the CU handles their accounts. Please have a happy holiday!

Member of Atlantic Financial Federal Credit Union

I would like to commend the PBCU loan officer who worked with me on my car loan. My wife and I did not expect our car to breakdown and have to purchase a new one. The loan officer went the extra mile for us and showed her concern. Usually a loan can't be processed within 3 days, but the PBCU loan officer found a way and made sure everything was completed for us to buy a new car quickly. I would definitely recommend PBCU to anyone based on the excellent service we experienced. Also, the rates are tough to beat!

Member of Point Breeze Credit Union

A few months ago, I had my wallet taken at MECU, Reisterstown Plaza…I lost personal items (pictures of my grandkids, etc.) and most of my I.D.’s and membership cards. I didn’t even have an I.D. to take a plane to my children the following week. I cannot remember a worse experience.

At that point the bank personnel had me do a police report and contacted Mr. Berry Grant. He was a lifesaver and helped me get over the trauma I felt at this time. He was so helpful in getting me back on track. I would like to tell you how much I appreciated his assistance and kindness during the ordeal.

It is a pleasure to be associated with MECU and employees like Mr. Grant.

Barry G., A member of MECU of Baltimore

SecurityPlus FCU is very conveniently located to my home and job. Tellers are always efficient and settle any issues immediately. More people should look into joining Securityplus. I would not take my money to any other financial institution.

Alice A., A member of SecurityPlus FCU

I came into the GMU branch of Apple FCU and paid my loan. I was pleasantly greeted the second I walked in the door. The teller was very friendly and courteous. She chatted about why I was there, and if I was a student and what I wanted to do. I guess she saw my textbooks. I have been with and used larger banks, but this was the best service I have had at a banking branch so far. Thank You for GREAT service and 100% customer satisfaction. I walked out of there feeling important, not just another number or account holder.

Ali Z., A member of Apple FCU

Buying a new car wasn’t planned and it really wasn’t in the budget, but after an accident totaled our car, we found we didn’t have a choice. So on a Saturday, we packed up our twin baby girls and went out in the cold rain to see if we could find a good deal at the credit union car sale.

We’d only been members of Apple for a short time and we arrived not knowing where to start, so we stopped by and talked with an employee who recommended we get pre-approved – that it would put us in the best negotiating position. So we did and then we were off and car hunting! After hours of looking and taking test drives, we found a car that was in our price range and met our family needs. We took our paperwork from the dealer and went back to the Apple booth. The staff member carefully reviewed the order and pointed out a couple of dealer-added options that we ultimately decided against, and in the end it saved us a lot of money thanks to the credit union.

We truly felt that Apple was looking out for our family’s best interest. You listened to us, understood our individual needs and then made it happen! We’re loyal members from the start and will recommend Apple Federal Credit Union to everyone we know!

Brad & Maria B. , Members of Apple FCU

I write this letter to thank you for your concern, your caring and your outright gift of helping those of us who sometime get ourselves in financial difficulty.

I say this to simply tell you how grateful I am for giving me three (3) signature loans when I was in somewhat of a bind. After being turned down and never thinking I could get the money I needed, there you were every time. You made me feel like I was worthy and I don’t care how corny that sounds; I mean it from the bottom of my heart. As long as I live I will always bank with Apple and I will encourage everyone in my family to do the same.

I am also excited about all the new services; I used the tax preparation service for the first time this year. I look forward to being a part of the Apple Federal Credit Union family for the rest of my life.

Lawrence L., A member of Apple FCU

After so many years of being a member of Point Breeze Credit Union, the staff is always friendly and it makes me feel like I am always walking into a small village bank where everyone is always welcomed and known. PBCU has done an excellent job in keeping their values and member services as a top priority for their members.

Member of Point Breeze Credit Union

I wanted to take this opportunity to thank you as well as advise you of the wonderful treatment I received regarding the purchase of a new car. Everyone made the entire process very smooth.

On the afternoon of the pick up of the car, I sold my old car to the mechanic who had worked on it for eight years. During the transaction, I realized that the Point Breeze check he was giving me was from his father and not him. This, of course, meant another endorsement; and Valley Motors indicated it would not accept the check as part of the down payment.

I called MECU, who was absolutely wonderful. They told the Loch Raven branch to accept/not hold the Point Breeze check into my checking account. From Loch Raven, I went directly to Valley Motors to pick up the new car.

Everyone was so kind to me. I really appreciate it!

Sue L., A member of MECU of Baltimore

I just wanted to comment on the services available through Apple's online banking and overall business. I travel a lot, and I have found the Bill Payer options priceless every month. It is simple to navigate, extremely user-friendly, and most importantly, I feel very secure making my financial transactions through your website. Your bill pay service has taken away the stress associated with monthly bills and various due dates; and I am more than pleased with the amount of professional customer service both online and in local branches. I would like to thank you for providing Northern Virginia with a friendly, reliable, and safe financial institution; and I am pleased to be a member.

Chris F., A member of Apple FCU

I’ve dreamed about this car for years so I knew exactly what I wanted when I went to the dealership. I didn’t have to think twice about where to get my loan--Transportation Federal Credit Union. I applied and got approved faster than you can say, “navigation system, leather interior, and chrome rims.” That’s TFCU, for the superior service.

Jamie R., A member of Transportation FCU

On Wednesday, February 21, 2007, I had what was for me a complicated transaction… (She) was very helpful and patient in guiding me and answering my questions. I have had a lot of experience with tellers at a number of institutions and based on those experiences her performance was at a significantly higher degree.

A Transportation FCU Member

I am sending this letter to commend your organization for the wonderful service rendered by your TFCU Collection Officer. My husband and I had fallen behind on our loan payments, and (you) worked diligently to guide us through this difficult financial bind and avoid repossession of our vehicle…Your dedication to customer service, persistence and genuine concern for our situation blessed us tremendously and has made this ordeal bearable. As a result of your steadfastness, my husband and I have been able to bring our account current. Keep up the good work.

A Transportation FCU Member

My wife and I have been members at Point Breeze Credit Union for several years. We have always been pleased with the services offered and the customer service we receive. One day however, one of your loan officers went above and beyond the call of duty. My wife and I moved into a new house in November and would not have been able to do so if it had not been for PBCU. Your loan officer helped us from the start and did not stop until settlement. Her forthright, honest and caring attitude relieved a lot of the stress that we incurred during the sales process. She worked well with our realtor and made sure we had everything we needed at settlement.

Other loan officers helped my wife and I when our loan officer was unavailable. They worked together and ensured that every need was met with the utmost professionalism. I would again like to thank the loan department for everything that they have done and for guiding us through a very crazy time with the greatest of ease. Needless to say, Point Breeze has members for life. My wife and I could not be any more pleased with our new home!!

Member of Point Breeze Credit Union

I can’t thank you enough for your help today. I dropped a lot of things on your lap at one time, and you never skipped a beat. You painstakingly went through each step without any complaints. You eased my frustration at the lack of professionalism at handling my account with just a few simple words. Being in the military, keeping track of day to day business is like a root canal without numbing the area first. With your help, my account is now back on track and I can focus my attention on my mission knowing that my account is in your capable hands. Again, thank you from the bottom of my heart.

Gerald W., A member of MECU of Baltimore

I would like to take a moment to thank all of your for over 35 years of outstanding service. Since the purchase of my first new car in 1972, right up to my last automobile purchase (completed January 24), I have enjoyed working with the staff here. The convenience of having a branch downstairs from my office, with all services I need, has saved me a lot of time, and a lot of money by having no transportation cost. It is easy to write letters of complain when something goes wrong, but I feel it is just as important to let you know when everything is right. I look forward to doing business with you for years to come. Thanks again.

A Transportation FCU Member